Outage in Softpay

Issues with some/all transactions

Resolved Minor
October 27, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating issues that affect most transactions. Next update by 6:30 UTC
Components affected
Softpay App and Services
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/27/2024 07:23AM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 10/27/2024 07:11AM

Issues are limited to NETS acquirer.
Other acquirers are not affected.

INVESTIGATING about 2 months ago - at 10/27/2024 06:47AM

We are investigating issues that affect most transactions.

Next update by 6:30 UTC

Latest Softpay outages

Transaction failures and timeouts - 17 days ago
Sandbox connection to Nets is down - 20 days ago
2.3.0: issues with Cloud Transactions not starting - about 1 month ago
Elevated number of errors on Nets transactions - 3 months ago
Acquiring issues at acquirer - 10 months ago

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