Outage in Softpay

2.3.0: issues with Cloud Transactions not starting

Resolved Minor
November 13, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We have received reports of an issue with Cloud transactions not starting on Sunmi devices running 2.3.0. The issue has been identified and a hotfix is in the making. No changes are necessary on devices. Next update at 16:30.
Components affected
Softpay App and Services
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 11/13/2024 03:45PM

A fix has been rolled out and we are monitoring.

IDENTIFIED about 1 month ago - at 11/13/2024 03:29PM

The first hotfix unfortunately did not fix all aspects. We are in the process of rolling out a second fix to solve Cloud Transactions not starting. Next update no later than @17:00.

MONITORING about 1 month ago - at 11/13/2024 02:52PM

A fix has been implemented and rolled out. We are monitoring the change.

IDENTIFIED about 1 month ago - at 11/13/2024 02:34PM

We have received reports of an issue with Cloud transactions not starting on Sunmi devices running 2.3.0. The issue has been identified and a hotfix is in the making. No changes are necessary on devices. Next update at 16:30.

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