Outage in Softpay
Elevated transaction error rate for muliple Aquirers
Resolved MinorIncident Report
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
Components affected
Softpay App and ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/28/2026 09:38AM
Transactions are back to normal.
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
MONITORING
3 days ago - at 09/28/2026 09:22AM
Failure rates are declining and transactions are being processed again.
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
INVESTIGATING
3 days ago - at 09/28/2026 08:57AM
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
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