Outage in Softpay

Transaction failures and timeouts

Resolved Major

December 05, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

we were seeing a higher latency with a number of transactions timing out.

Components affected

Softpay App and Services

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/05/2024 02:59AM

Systems are operational again.

INVESTIGATING over 1 year ago - at 12/05/2024 02:33AM

Latency is decreasing and transactions are completing successfully since 3.15 CET

INVESTIGATING over 1 year ago - at 12/05/2024 02:14AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 12/05/2024 02:12AM

we were seeing a higher latency with a number of transactions timing out.

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