Outage in SolarWinds Observability

Degraded Data Ingestion in NA-01 from Heroku platform

Resolved Minor
June 10, 2025 - Started about 1 month ago - Lasted about 17 hours
Official incident page

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Outage Details

We are observing an incident with log delivery from Heroku to SolarWinds Observability SaaS due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to SolarWinds Observability SaaS. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Affected customers may see gaps in the Logs data and experience missing alerts. Next update in one hour or as events warrant.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 06/11/2025 01:59AM

Log delivery from Heroku to SolarWinds Observability SaaS has returned to normal. If it appears that Heroku isn't sending logs to your SolarWinds Observability SaaS account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.

MONITORING 29 days ago - at 06/10/2025 11:40PM

The Heroku incident is not yet resolved but we are seeing significant improvement with regards to log delivery from Heroku to SolarWinds Observability SaaS.

We will continue to monitor the progress of the log delivery from Heroku as well as the ongoing Heroku incident.

MONITORING 30 days ago - at 06/10/2025 09:33PM

The Heroku incident is not yet resolved but we are seeing significant improvement with regards to log delivery from Heroku to SolarWinds Observability SaaS.

We will continue to monitor the progress of the log delivery from Heroku as well as the ongoing Heroku incident.

More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Next update after two hours or sooner as events warrant.

MONITORING 30 days ago - at 06/10/2025 06:53PM

The Heroku incident is not yet resolved but we are seeing significant improvement with regards to log delivery from Heroku to SolarWinds Observability SaaS.

We will continue to monitor the progress of the log delivery from Heroku as well as the ongoing Heroku incident.

More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Next update after two hours or sooner as events warrant.

IDENTIFIED 30 days ago - at 06/10/2025 04:41PM

We continuing to monitor an incident with log delivery from Heroku to SolarWinds Observability SaaS due to an ongoing Heroku incident.
More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Next update after two hours or sooner as events warrant.

IDENTIFIED 30 days ago - at 06/10/2025 02:14PM

We continuing to monitor an incident with log delivery from Heroku to SolarWinds Observability SaaS due to an ongoing Heroku incident.
More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Next update after two hours or sooner as events warrant.

IDENTIFIED 30 days ago - at 06/10/2025 11:06AM

We continuing to monitor an incident with log delivery from Heroku to SolarWinds Observability SaaS due to an ongoing Heroku incident.
More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Next update after two hours or sooner as events warrant.

IDENTIFIED 30 days ago - at 06/10/2025 10:05AM

We continuing to monitor an incident with log delivery from Heroku to SolarWinds Observability SaaS due to an ongoing Heroku incident.
More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Next update in one hour or as events warrant.

IDENTIFIED about 1 month ago - at 06/10/2025 08:50AM

We are observing an incident with log delivery from Heroku to SolarWinds Observability SaaS due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to SolarWinds Observability SaaS. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822. Affected customers may see gaps in the Logs data and experience missing alerts. Next update in one hour or as events warrant.

Latest SolarWinds Observability outages

Delayed Ingestion [NA-01] - about 2 months ago

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