Outage in SolarWinds Observability

Degraded Webhook notifications [NA-01, NA-02, EU-01, AP-01]

Resolved Minor
December 02, 2025 - Started about 1 hour ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue where webhook notifications from the SolarWinds Observability SaaS may contain malformed JSON in notification body. This could impact processing by any third party integrations via webhooks and using default templates. Notifications using custom templates are not affected. Our team is actively working on a resolution and will provide updates as soon as possible.
Components affected
SolarWinds Observability Alerting

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Latest Updates ( sorted recent to last )
RESOLVED 33 minutes ago - at 12/02/2025 01:42PM

This incident has been resolved.

MONITORING about 1 hour ago - at 12/02/2025 01:26PM

We are continuing to monitor for any further issues.

MONITORING about 1 hour ago - at 12/02/2025 01:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 hour ago - at 12/02/2025 01:07PM

We have identified an issue where webhook notifications from the SolarWinds Observability SaaS may contain malformed JSON in notification body. This could impact processing by any third party integrations via webhooks and using default templates. Notifications using custom templates are not affected. Our team is actively working on a resolution and will provide updates as soon as possible.

Latest SolarWinds Observability outages

Delayed Data Ingestion [NA-01, EU-01] - 14 days ago
Degraded Performance [NA-01, NA-02, EU-01, AP-01] - 14 days ago
Degraded Data Ingestion [NA-01, EU-01] - 29 days ago
Degraded Data Ingestion [NA-01, EU-01] - about 1 month ago
Degraded Data Ingestion [NA-01 and EU-01] - about 1 month ago

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