Sophos Outage History

Sophos Email experienced a service degradation across multiple regions (Canada, Germany, India, Ireland, Japan, and Ohio) that caused delays and temporary inability to receive inbound emails for 1.1 hours. The issue was related to a third-party provider and affected the email processing queue. Engineering teams resolved the problem by releasing stuck emails from the processing queue and restoring normal delivery for new incoming emails.

The Sophos Partner Portal became inaccessible for 2.4 hours, preventing partners from accessing the portal while other Sophos dashboards (Enterprise, Partner, and Central) remained unaffected. Partners reported being unable to access the portal during the outage, which was classified as a minor incident.

Sophos Central customers in the UAE region experienced inability to access the platform, affecting multiple components including admin dashboards, email services, network management, and monitoring systems. The service disruption was geographically limited to the UAE region only. The incident lasted approximately 78 days with ongoing informational updates directing customers to a knowledge base article for status information.