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Sorry Outage History

Every past Sorry outage tracked by IsDown, with detection times, duration, and resolution details.

There were 99 Sorry outages since January 2021. The 37 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major April 7, 2026

April 2026: Scheduled infrastructure maintenance

Detected Apr 7, 2026 4:00 AM EDT · Resolved Apr 7, 2026 5:02 AM EDT · Duration about 1 hour

Scheduled infrastructure maintenance was performed on Tuesday 7 April between 08:00 and 09:00 UTC, lasting approximately 1.1 hours. No service disruption was anticipated during the maintenance window. The maintenance was completed as planned.

Major March 27, 2026

March 2026: Slow Performance on Management UI

Detected Mar 27, 2026 9:35 PM EDT · Resolved Mar 27, 2026 10:01 PM EDT · Duration 26 minutes

The Management UI experienced slow response times for 26 minutes due to performance issues detected by monitoring alerts. Only the Management UI was affected, with no impact reported on other parts of the product. The incident was classified as major status and has been resolved.

Major March 10, 2026

March 2026: Routine Database Maintenance

Detected Mar 10, 2026 5:00 AM EDT · Resolved Apr 7, 2026 5:02 AM EDT · Duration 28 days

The Sorry service underwent routine database maintenance on March 10th, 2026 from 09:00-13:00 UTC, which was classified as a major incident despite being planned maintenance. The maintenance affected the database cluster and management UI, though no substantial downtime was anticipated. The incident was resolved after 16 minutes.