Outage in Spiceworks
Cloud Help Desk - Emailed ticket responses aren't added to ticket
Resolved MinorIncident Report
We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.
Components affected
Spiceworks Cloud Help DeskTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
over 3 years ago - at 09/09/2022 03:40PM
Prior update was for another incident, this issue is still being investigated, apologies for the notifications.
IDENTIFIED
over 3 years ago - at 09/09/2022 03:26PM
This issue is only affecting organizations that configured a custom email footer. A fix is being tested to resolve.
INVESTIGATING
over 3 years ago - at 09/02/2022 03:03PM
We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.
Latest Spiceworks outages
Cloud Help Desk Intermittent slow page loading - about 1 month ago
Cloud Help Desk Delayed email notifications - 3 months ago
Cloud Help Desk outage - 8 months ago
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