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Outage in Spiceworks

Cloud Help Desk - Portals with Email Authentication not sending login link

Resolved Minor
September 09, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have some reports of portals with email authentication enabled not sending out the login emails to end users.
Components affected
Spiceworks Cloud Help Desk

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 09/09/2022 04:56PM

A fix for this issue has been implemented and we are monitoring for any other related issues. Portal email authentication should now be working again. If you continue to have issues, email support: support@spiceworks.com

IDENTIFIED over 3 years ago - at 09/09/2022 03:25PM

The issue has been identified and a fix is being developed.

INVESTIGATING over 3 years ago - at 09/09/2022 02:36PM

We have some reports of portals with email authentication enabled not sending out the login emails to end users.

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