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Outage in Spiceworks

Cloud Help Desk - Some emailed ticket responses aren't added to ticket

Resolved Minor
September 13, 2022 - Started over 3 years ago - Lasted 15 days
Official incident page

Incident Report

REOPENED: We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.
Components affected
Spiceworks Cloud Help Desk

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 09/16/2022 12:42PM

A new fix has been implemented and we're monitoring to verify its effects.

IDENTIFIED over 3 years ago - at 09/15/2022 12:34PM

The source of the issue has been identified and a fix is being worked up.

INVESTIGATING over 3 years ago - at 09/13/2022 04:23PM

REOPENED: We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.

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