Cloud Help Desk/Inventory login issues for certain users

Reports coming back indicate users who were affected can now access Spiceworks services. We're closing out this incident as resolved.

Traffic has been re-routed which appears to have solved the issue for those affected. Please test again if you were seeing problems.
For any folks who still cannot access Spiceworks apps send the following information to support:

Your external IP address
A traceroute result for on.spiceworks.com

Research is ongoing with our edge network support. Thanks for your patience. As before, please report to support@spiceworks.com if you have not already done so.

Please continue to report issues if you have not already. Based on user reports the impacted users are primarily in northeastern US on a few different ISPs. We are working with our edge network provider to determine whether there are configuration changes we can make, or if impacted users' ISPs have necessary changes.

The issue with the inability to login persists despite the initial thought it had been resolved. Please continue to monitor this page for updates.