Outage in Spiceworks
Cloud Help Desk - Outbound ticket email notifications not being sent
Resolved Major
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Outage Details
Components affected
Spiceworks Cloud Help DeskLatest Updates ( sorted recent to last )
No new reports and tests have all been successful. Notifications for tickets from around 2:30am central time to 8:20am will need to be sent manually (by admins/techs commenting on tickets) to ensure end users get a notification.
A fix had been deployed and we are monitoring for further issues. Please let support@spiceworks.com know if you are still not receiving email notifications for new tickets.
The development team is currently investigating this issue.
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