Outage in Sprinklr

Facebook Reels Publishing – Disruption

Resolved Major

November 12, 2025 - Started 5 months ago - Lasted 7 days
Official incident page

Incident Report

We are currently experiencing a disruption with the Facebook Reels API. Users attempting to publish Reels may encounter errors such as: “We are currently experiencing a disruption with Facebook Reel API. Please re-try in a few minutes.” This issue appears to originate from Facebook’s end and is impacting all API-based publishing attempts. Current Action: Our engineering team is monitoring the situation and is in contact with Meta for updates. We recommend retrying affected posts after some time. Next Update: We will provide the next update as soon as more information becomes available. Thank you for your patience.

Components affected

Sprinklr EMEA (Prod17) Sprinklr America (Prod6) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod19) Sprinklr America (Prod8) Sprinklr America (Prod12) Sprinklr America (Prod2) Sprinklr APAC (Prod4) Sprinklr America (Prod) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod15) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod3)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/19/2025 05:17AM

Temporary disruption affecting Reels publishing via API has been resolved. Reels publishing is now functioning normally.

IDENTIFIED 5 months ago - at 11/12/2025 04:43PM

We are currently experiencing a disruption with the Facebook Reels API. Users attempting to publish Reels may encounter errors such as:

“We are currently experiencing a disruption with Facebook Reel API. Please re-try in a few minutes.”

This issue appears to originate from Facebook’s end and is impacting all API-based publishing attempts.

Current Action:

Our engineering team is monitoring the situation and is in contact with Meta for updates.

We recommend retrying affected posts after some time.

Next Update:
We will provide the next update as soon as more information becomes available.

Thank you for your patience.

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