Outage in Sprinklr

Azure API latency issues observed

Resolved Minor

November 13, 2025 - Started 5 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently observing latency issues in bot replies within AIMEE. The responses from the bot are delayed, and upon investigation, it appears that the latency is related to Azure API performance. The issue occurs inconsistently but is impacting the overall user experience. We will continue to monitor the situation from our side. If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr Support.

Components affected

Sprinklr EMEA (Prod5)

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/13/2025 02:53PM

Microsoft Azure has confirmed the issue is resolved. All impacted instances are restored, and services are operating normally. We will continue to monitor to ensure stable performance.

IDENTIFIED 5 months ago - at 11/13/2025 12:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/13/2025 11:50AM

We are currently observing latency issues in bot replies within AIMEE. The responses from the bot are delayed, and upon investigation, it appears that the latency is related to Azure API performance.

The issue occurs inconsistently but is impacting the overall user experience.

We will continue to monitor the situation from our side.

If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr Support.

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