Outage in Sprinklr

Twitter Data Ingestion

Resolved Major

November 15, 2025 - Started 5 months ago - Lasted 19 days
Official incident page

Incident Report

Hi team This is to inform you that our team has identified an issue with Twitter message ingestion. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.We will provide updates as more information becomes available. Thank you.

Components affected

Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod18) Sprinklr America (Prod6) Sprinklr America (Prod12) Sprinklr APAC (Prod4) Sprinklr America (Prod8) Sprinklr America (Prod2) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod15) Sprinklr America (Prod) Sprinklr EMEA (Prod19)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/04/2025 03:47AM

This incident has been resolved.

MONITORING 5 months ago - at 11/16/2025 02:17AM

Hi Team,

We’d like to inform you that the earlier disruptions in Twitter Data Ingestion have now been resolved. Our engineering teams have confirmed that services are stable and functioning as expected.

We will continue to monitor the system closely to ensure consistent performance.

Please note that the fix has not yet been implemented for Prod 19, and we will provide an update as soon as it becomes available.

Thank you for your patience and understanding during this time.

IDENTIFIED 5 months ago - at 11/15/2025 11:23AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/15/2025 10:39AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 11/15/2025 10:03AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 11/15/2025 09:55AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 11/15/2025 09:47AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 11/15/2025 01:55AM

Hi team

This is to inform you that our team has identified an issue with Twitter message ingestion. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.We will provide updates as more information becomes available.

Thank you.

Latest Sprinklr outages

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Delay in Case Reporting Sync Issue - 17 days ago

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