Outage in Sprinklr

X Platform Update Impacting DM Grabbing

Resolved Major
November 15, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

Incident Report

Hi Team, We would like to inform you that we have identified an issue with X (formerly Twitter). Their recent release of an encrypted chat feature is currently impacting the grabbing of Direct Messages (DMs). Our team is actively investigating this, working closely with the X channel team, and we are treating the matter with utmost priority. We will keep you updated as soon as we have more information. Thank you for your patience and understanding.
Components affected
Sprinklr America (Prod2) Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod19) Sprinklr America (Prod12)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 06:52AM

Hi Team,

We’d like to inform you that the earlier issue affecting Direct Message (DM) grabbing on X (formerly Twitter) has now been resolved. Our engineering team, in collaboration with the X channel team, has implemented the necessary fixes, and the service is now functioning as expected.

We are continuing to monitor the platform to ensure stability and consistent performance.

Thank you for your patience and understanding

INVESTIGATING about 2 months ago - at 11/15/2025 01:18PM

Hi Team,

We would like to inform you that we have identified an issue with X (formerly Twitter). Their recent release of an encrypted chat feature is currently impacting the grabbing of Direct Messages (DMs).
Our team is actively investigating this, working closely with the X channel team, and we are treating the matter with utmost priority.
We will keep you updated as soon as we have more information.

Thank you for your patience and understanding.

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