X Platform Impacting DM Grabbing

Hi Team,

We’re pleased to inform you that the issue on the X platform (formerly Twitter) that was affecting the grabbing of Direct Messages (DMs) has now been fully resolved. The DM grabbing functionality is working as expected, and all operations have returned to normal.

Our team will continue to monitor the platform closely to ensure stability.

If you notice anything unusual or need any further assistance, please feel free to reach out to Sprinklr Support.

Thank you for your patience and cooperation.

Hi Team,

We would like to inform you that we have identified an issue with X (formerly Twitter) currently impacting the grabbing of Direct Messages (DMs).
Our team is actively investigating this, working closely with the X channel team, and we are treating the matter with utmost priority.
In the meantime, X recommends that users avoid following back anyone who starts a new DM conversation. This ensures the message remains in the standard unencrypted flow. Please note that this applies only to new DM conversations, unfollowing users who have already messaged you will not resolve the issue.