Outage in Sprinklr

Instagram Message Breakdown Insights Outage

Resolved Major

November 28, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Hi Team, We are currently experiencing issues with Instagram Message Breakdown Insights reporting due to continuous failures from the Instagram API since approximately 07:00 AM IST . Our engineering teams are actively investigating and working to restore normal functionality. We will provide further updates as more information becomes available. Please feel free to reach out to Sprinklr Support if you have any questions.

Components affected

Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod3) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod17) Sprinklr APAC (Prod11) Sprinklr America (Prod8) Sprinklr EMEA (Prod18) Sprinklr America (Prod2) Sprinklr America (Prod6) Sprinklr EMEA (Prod16) Sprinklr America (Prod12) Sprinklr America (Prod) Sprinklr EMEA (Prod15)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/29/2025 06:07AM

Hi Team
The issue impacting Instagram Message Breakdown Insights reporting, caused by continuous failures from the Instagram API since approximately 07:00 AM IST, has now been fully resolved. Data processing has stabilized, and all functionalities are operating as expected.

Our engineering teams have confirmed recovery from Instagram’s side and normal service has been restored.

If you have any questions or notice any anomalies, please feel free to reach out to Sprinklr Support.

INVESTIGATING 4 months ago - at 11/28/2025 03:25AM

Hi Team,

We are currently experiencing issues with Instagram Message Breakdown Insights reporting due to continuous failures from the Instagram API since approximately 07:00 AM IST . Our engineering teams are actively investigating and working to restore normal functionality. We will provide further updates as more information becomes available.

Please feel free to reach out to Sprinklr Support if you have any questions.

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