Outage in Sprinklr

FAQ Bots Downtime.

Resolved Major
December 04, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a downtime affecting the Frequently Asked Questions (FAQ) bot services. These bots, which help automate responses to common customer queries, may not function as expected during this period. Our engineering team is actively investigating the issue and working to restore full functionality as soon as possible. We will share further updates as we make progress. Thank you for your patience.
Components affected
Sprinklr America (Prod) Sprinklr America (Prod8) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/04/2025 12:41PM

The earlier downtime affecting the Frequently Asked Questions (FAQ) bot services has now been resolved. All FAQ bots are functioning as expected.

Our engineering team has implemented the necessary fix, and services have been restored to normal operation. We will continue to monitor to ensure stability.

Thank you for your patience.

INVESTIGATING about 1 month ago - at 12/04/2025 11:11AM

We are currently experiencing a downtime affecting the Frequently Asked Questions (FAQ) bot services. These bots, which help automate responses to common customer queries, may not function as expected during this period.

Our engineering team is actively investigating the issue and working to restore full functionality as soon as possible.

We will share further updates as we make progress. Thank you for your patience.

Latest Sprinklr outages

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Benchmarking Post Ingestion Issue - 26 days ago
Threads Message Insights API Disruptions - about 1 month ago
X Media Post Publishing Affected - about 1 month ago

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