Outage in Sprinklr

Intermittent Issues with AI-Related Services

Resolved Major

December 18, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Hi Team, We are currently observing intermittent errors with the AI related services due to an Azure OpenAI-related dependency . Our team is actively investigating the issue and is checking this with Azure for further validation. We will keep you updated as we have more information. Please feel free to reach out if you have any questions in the meantime. Thank you for your patience.

Components affected

Sprinklr APAC (Prod4) Sprinklr America (Prod2) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod15) Sprinklr America (Prod8) Sprinklr America (Prod) Sprinklr APAC (Prod11)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/18/2025 11:31AM

The intermittent errors impacting the AI-related services due to an Azure OpenAI–related dependency have now been resolved.
We will continue to monitor the systems to ensure stability. Please feel free to reach out if you observe any further issues or have questions.

If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr Support.

Thank you for your patience and cooperation.

INVESTIGATING 4 months ago - at 12/18/2025 10:56AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 12/18/2025 10:55AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 12/18/2025 10:34AM

Hi Team,

We are currently observing intermittent errors with the AI related services due to an Azure OpenAI-related dependency . Our team is actively investigating the issue and is checking this with Azure for further validation.
We will keep you updated as we have more information. Please feel free to reach out if you have any questions in the meantime.

Thank you for your patience.

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