Outage in Sprinklr

Intermittent Issues with AI-Related Services

Resolved Major
December 18, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

Incident Report

Hi Team, We are currently observing intermittent errors with the AI related services due to an Azure OpenAI-related dependency . Our team is actively investigating the issue and is checking this with Azure for further validation. We will keep you updated as we have more information. Please feel free to reach out if you have any questions in the meantime. Thank you for your patience.
Components affected
Sprinklr America (Prod) Sprinklr America (Prod2) Sprinklr America (Prod8) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod18)

Need to monitor Sprinklr outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Sprinklr
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 12/18/2025 11:31AM

The intermittent errors impacting the AI-related services due to an Azure OpenAI–related dependency have now been resolved.
We will continue to monitor the systems to ensure stability. Please feel free to reach out if you observe any further issues or have questions.

If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr Support.

Thank you for your patience and cooperation.

INVESTIGATING 25 days ago - at 12/18/2025 10:56AM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 12/18/2025 10:55AM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 12/18/2025 10:34AM

Hi Team,

We are currently observing intermittent errors with the AI related services due to an Azure OpenAI-related dependency . Our team is actively investigating the issue and is checking this with Azure for further validation.
We will keep you updated as we have more information. Please feel free to reach out if you have any questions in the meantime.

Thank you for your patience.

Latest Sprinklr outages

Intermittent error with AI related services - 21 days ago
Benchmarking Post Ingestion Issue - 26 days ago
Threads Message Insights API Disruptions - about 1 month ago
FAQ Bots Downtime. - about 1 month ago
X Media Post Publishing Affected - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook