Disruptions in Voice operations

Hi Team,

This is to inform you that the earlier sporadic disruption observed in voice operations, including a brief drop in incoming call count, has now been resolved.

Our teams have completed the necessary checks and are continuing to monitor the platform closely to ensure stable operations.

If you notice any further irregularities or need assistance, please feel free to reach out to Sprinklr Support.

Thank you for your patience and cooperation.

Hi Team,

We would like to inform you that our team has observed a decrease in the volume of incoming calls. Please be assured that we are actively investigating this internally.

Our initial findings indicate that the issue is on the voice provider’s end (SignalWire). We are currently in touch with their team to review this further and will keep you informed as soon as we have any updates.
Please feel free to reach out if you have any questions in the meantime.

Hi Team,

This is to inform you that our monitoring system has identified some sporadic disruptions in Voice operations (drop in incoming call count), which may or may not impact you.

We are checking with our Voice Provider on utmost priority and shall keep posted as soon as we have further update on this.