Outage in Sprinklr

Intermittent Issues with X (Twitter) APIs

Resolved Major

January 16, 2026 - Started 29 days ago - Lasted 1 day
Official incident page

Incident Report

Hi Team, We would like to inform you that we are currently observing a spike in errors from X (formerly Twitter) APIs, which may impact publishing, message grabbing, reporting and other parts of platform . Our team is actively monitoring the situation and tracking updates from X. We will keep you informed as soon as we have further information or a resolution. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support if you have any questions.

Components affected

Sprinklr America (Prod2) Sprinklr America (Prod) Sprinklr America (Prod6) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod18) Sprinklr APAC (Prod4) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod19) Sprinklr America (Prod12)

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Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 01/18/2026 05:30AM

Hi Team,

We’re pleased to inform that the issue related to elevated error rates from X (formerly Twitter) APIs has been resolved.

All services have stabilized, and customers should no longer experience disruptions to publishing, message ingestion, reporting, or other platform capabilities. Our teams have been closely monitoring performance to ensure everything is functioning smoothly.

We appreciate your patience while this was being addressed and remain committed to providing a reliable experience.

If you have any questions or continue to experience any issues, please feel free to reach out to Sprinklr Support.

Thank you

INVESTIGATING 29 days ago - at 01/16/2026 03:52PM

Hi Team,

We would like to inform you that we are currently observing a spike in errors from X (formerly Twitter) APIs, which may impact publishing, message grabbing, reporting and other parts of platform .

Our team is actively monitoring the situation and tracking updates from X. We will keep you informed as soon as we have further information or a resolution.

Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support if you have any questions.

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