Outage in Sprinklr

Customer-Uploaded Media Files Visibility Issue

Resolved Major

January 20, 2026 - Started 27 days ago - Lasted 7 days
Official incident page

Incident Report

We are reaching out to inform you that we are currently experiencing an issue where images uploaded by customers are not visible within Sprinklr. This may impact your chatbot workflows, depending on your usage of customer-uploaded images. Our teams are actively investigating the issue and are working closely with Meta to identify the root cause and restore full functionality at the earliest. We will keep you informed and share further updates as more information becomes available. Thank you for your patience.

Components affected

Sprinklr America (Prod) Sprinklr America (Prod) Sprinklr America (Prod) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod2) Sprinklr America (Prod6) Sprinklr America (Prod6) Sprinklr America (Prod6) Sprinklr America (Prod8) Sprinklr America (Prod8) Sprinklr America (Prod8) Sprinklr EMEA (Prod3) Sprinklr APAC (Prod4) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod5) Sprinklr APAC (Prod11) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod3) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod16) Sprinklr EMEA (Prod16) Sprinklr APAC (Prod4) Sprinklr EMEA (Prod17) Sprinklr EMEA (Prod17) Sprinklr APAC (Prod11) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod18) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod19) Sprinklr EMEA (Prod19) Sprinklr America (Prod12) Sprinklr America (Prod12) Sprinklr America (Prod12)

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 01/27/2026 09:32AM

We want to inform you that, as per Meta, the issue affecting the visibility of customer-uploaded images within Sprinklr has now been resolved.

Meta has confirmed that the underlying problem on their platform has been fixed, and customer-uploaded images are now displaying correctly across Sprinklr.

If you encounter any further issues related to the incident, please feel free to reach out to Sprinklr support.

INVESTIGATING 27 days ago - at 01/20/2026 02:44PM

This is a follow-up regarding the ongoing issue where all media files uploaded by customers are not currently visible within Sprinklr.
The issue may continue to impact chatbot workflows and any use cases dependent on customer-uploaded media.
Our teams remain actively engaged and are working closely with Meta to resolve this at the earliest. We will continue to keep you informed as progress is made.
Thank you for your continued patience and cooperation.

INVESTIGATING 27 days ago - at 01/20/2026 01:53PM

We are continuing to investigate this issue.

INVESTIGATING 27 days ago - at 01/20/2026 01:42PM

We are reaching out to inform you that we are currently experiencing an issue where images uploaded by customers are not visible within Sprinklr.

This may impact your chatbot workflows, depending on your usage of customer-uploaded images.
Our teams are actively investigating the issue and are working closely with Meta to identify the root cause and restore full functionality at the earliest.
We will keep you informed and share further updates as more information becomes available.
Thank you for your patience.

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