Outage in Sprinklr
Prod2 – Listening Data Fetching Service Down
Resolved MajorIncident Report
We are currently investigating an issue impacting the Listening injections Service in the Prod2 environment. As a result, new listening data is currently not being fetched.
Our engineering team is actively working to identify the root cause and restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
Components affected
Sprinklr America (Prod2)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/29/2026 04:27PM
Hi Team,
This is to inform you that the issue with Listening Data Fetching Services is resolved. The services are stable and should be functioning as expected.
Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries
INVESTIGATING
18 days ago - at 06/29/2026 02:31PM
We are currently investigating an issue impacting the Listening injections Service in the Prod2 environment. As a result, new listening data is currently not being fetched.
Our engineering team is actively working to identify the root cause and restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
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