Outage in Sprout Social

Issues Replying to Nested Facebook Comments in the Smart Inbox

Resolved Minor
August 15, 2024 - Started 9 months ago - Lasted about 2 months
Official incident page

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Outage Details

Beginning on August 15th, Facebook is experiencing difficulties that are affecting nested comments in Sprout. As a result of these issues, you may experience errors when replying to Facebook comments that are nested 2 to 3 levels deep. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.
Components affected
Sprout Social Web Application
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/02/2024 07:20PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 08/15/2024 06:07PM

Beginning on August 15th, Facebook is experiencing difficulties that are affecting nested comments in Sprout. As a result of these issues, you may experience errors when replying to Facebook comments that are nested 2 to 3 levels deep.

Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.

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