Outage in Sprout Social

TikTok Issues

Resolved Minor
January 19, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing some issues publishing and performing message actions via the API for accounts based in the U.S. related to the TikTok ban. We have escalated these issues to TikTok and are actively monitoring the situation. TikTok has announced they are returning and that customers should expect only temporary service instability.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/19/2025 10:25PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 01/19/2025 07:07PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 01/19/2025 06:57PM

We are experiencing some issues publishing and performing message actions via the API for accounts based in the U.S. related to the TikTok ban.

We have escalated these issues to TikTok and are actively monitoring the situation. TikTok has announced they are returning and that customers should expect only temporary service instability.

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