Outage in Sprout Social

Sprout Social Outage

Major
October 20, 2025 - Started about 13 hours ago
Official incident page

Incident Report

Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to receive status updates.

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Latest Updates ( sorted recent to last )
MONITORING 7 minutes ago - at 10/20/2025 08:24PM

Customer experience has substantially improved, with core app functionality restored and stable. Platform and engineering teams continue close monitoring while engaging AWS for formal confirmation of full service recovery. A final communication will follow once restoration is officially validated.

MONITORING about 1 hour ago - at 10/20/2025 07:17PM

We’re aware of an ongoing AWS outage in the us-east-1 region that continues to affect parts of Sprout. While service availability has improved significantly and many customers can now log in and use the app, some users may still experience intermittent errors or slow load times as AWS completes their recovery.

Our teams are monitoring closely and working with AWS to ensure full restoration. We’ll share another update as soon as recovery is confirmed.

MONITORING about 5 hours ago - at 10/20/2025 03:48PM

Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers.

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

MONITORING about 5 hours ago - at 10/20/2025 03:48PM

We are continuing to monitor for any further issues.

MONITORING about 5 hours ago - at 10/20/2025 03:42PM

Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers.

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

MONITORING about 5 hours ago - at 10/20/2025 03:42PM

We are monitoring issues related to an ongoing wider service issue impacting Amazon Web Services (AWS) that was previously marked as resolved.
While our systems are recovering, some services may still be experiencing degraded performance.
We apologize for any inconvenience.

MONITORING about 6 hours ago - at 10/20/2025 02:36PM

We are continuing to monitor further issues.

MONITORING about 10 hours ago - at 10/20/2025 10:09AM

The wider service issue impacting Amazon Web Services (AWS) has been resolved, and their platform is back to operational.
While our systems are recovering, some services may still be experiencing degraded performance.
We are continuing to monitor the situation closely to ensure a full recovery and apologize for any lingering inconvenience.

IDENTIFIED about 12 hours ago - at 10/20/2025 08:05AM

We have confirmed that the root cause is a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers.

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

INVESTIGATING about 13 hours ago - at 10/20/2025 07:53AM

Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible.

As a result of this outage, you may experience:
- Delays navigating the app
- Issues logging into Sprout Social

We apologize for any inconvenience. Please subscribe to receive status updates.

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