Outage in Spruce Health

Spruce experiencing client outage.

Resolved Minor
March 11, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue with unavailability of the Spruce platform
Components affected
Spruce Health Mobile Apps Spruce Health API Spruce Health Web App
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/11/2025 10:20PM

The Spruce application was inaccessible across desktop, web, iOS, and Android from 11:48 AM PT to 12:02 PM PT on March 11, 2025 due to an unexpected database issue.

User Impact during this time:
- The Spruce Inbox was unavailable to patients and providers
- Outbound calls, SMS, video calls, and secure messages failed
- Inbound calls failed with an error message to the caller. Most call events were delivered to the Inbox with a 10-15 minute delay, but a few were not and are being manually addressed
- Inbound SMS and faxes were delayed by a 10-15 minutes

We are working with our cloud infrastructure provider to determine the root cause of the database issue and exploring ways to prevent similar incidents in the future.

MONITORING 3 months ago - at 03/11/2025 07:18PM

The platform has recovered and we are continuing to monitor.

INVESTIGATING 3 months ago - at 03/11/2025 07:00PM

We are investigating an issue with unavailability of the Spruce platform

Latest Spruce Health outages

Delivery Failures for Outbound SMS, Verification Codes & Invites - 13 days ago
Intermittent call failures - 3 months ago
[Resolved] SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers - 3 months ago
Users unable to reach Spruce phone numbers with area code 317 - 4 months ago
Contacts not loading, search functional - 5 months ago

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