Outage in SPS Commerce

Commerce VAN Processing Delay

Resolved Major
July 18, 2023 - Started over 1 year ago - Lasted 44 minutes
Official incident page

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Outage Details

We are investigating an open incident with our Commerce VAN infrastructure which is potentially causing delays for document processing through the system. No data has been lost and the system should be caught up shortly. All transactions within Commerce VAN will process as expected after we have recovered from the incident. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Components affected
SPS Commerce Commerce VAN
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/18/2023 03:09PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/18/2023 03:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/18/2023 02:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/18/2023 02:39PM

We are investigating an open incident with our Commerce VAN infrastructure which is potentially causing delays for document processing through the system. No data has been lost and the system should be caught up shortly. All transactions within Commerce VAN will process as expected after we have recovered from the incident.

We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

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