Outage in Staffbase

[App/Intranet] - Embedding a Form with the Plugin Widget on a page not working

Resolved Minor
July 02, 2024 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Affected feature: Embedding Forms with the Plugin Widget Customers are experiencing that embedding a form on a page with the plugin widget doesn't work and an error message is displayed instead. It is still possible to access forms directly or linking to them instead of embedding. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Common Features
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 07/02/2024 11:17AM

This incident has been resolved and embedding Forms with the Plugin Widget is working again. We are sorry for the trouble this may has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

INVESTIGATING 9 months ago - at 07/02/2024 09:35AM

We have identified the root cause of the issue and are currently working on implementing a solution to resolve it.

INVESTIGATING 9 months ago - at 07/02/2024 09:18AM

Affected feature: Embedding Forms with the Plugin Widget

Customers are experiencing that embedding a form on a page with the plugin widget doesn't work and an error message is displayed instead. It is still possible to access forms directly or linking to them instead of embedding.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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