Stark Bank Outage History

Stark Bank experienced a major outage affecting their acquiring service that prevented some Visa transactions from being approved, while other card networks continued operating normally. The incident lasted 27.5 hours, during which the team worked with Visa to identify and resolve the communication instability. A fix was implemented and monitored before the service was fully restored.

Stark Bank experienced communication instability with their settlement bank, causing delays in resolution status updates for boleto settlements, boleto payments, tax payments, and utility payments from the previous day. The incident affected the API Boleto, API Boleto Payment, and API Utility & Tax Payment components for 1.4 hours. The issue was identified as a settlement bank communication problem and was subsequently resolved.

Stark Bank experienced a major service incident due to instability in communication with the Central Bank's DICT system, lasting 20.6 hours from February 28 to March 1, 2026. The communication issues likely affected banking operations that depend on Central Bank connectivity. The technical team identified the root cause, implemented a fix, and monitored the system before fully resolving the incident.