Outage in Stonly

Guide updates not reflected in AI Bot answers

Resolved Major
December 11, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content. All guide modifications will be automatically processed without additional actions after we restore the functionality.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/11/2025 03:58PM

This incident has been resolved.

MONITORING 1 day ago - at 12/11/2025 03:15PM

A fix was deployed and we're seeing embeddings being properly processed now. All data returned by AI bot should be up to date now.

IDENTIFIED 1 day ago - at 12/11/2025 02:36PM

We've found an issue and we're preparing a fix, that should go out in the next 15 minutes.

INVESTIGATING 1 day ago - at 12/11/2025 02:21PM

We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content.

All guide modifications will be automatically processed without additional actions after we restore the functionality.

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