Outage in Stonly
Guide updates not reflected in AI Bot answers
Resolved MajorIncident Report
We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content.
All guide modifications will be automatically processed without additional actions after we restore the functionality.
Need to monitor Stonly outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 12/11/2025 03:58PM
This incident has been resolved.
MONITORING
1 day ago - at 12/11/2025 03:15PM
A fix was deployed and we're seeing embeddings being properly processed now. All data returned by AI bot should be up to date now.
IDENTIFIED
1 day ago - at 12/11/2025 02:36PM
We've found an issue and we're preparing a fix, that should go out in the next 15 minutes.
INVESTIGATING
1 day ago - at 12/11/2025 02:21PM
We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content.
All guide modifications will be automatically processed without additional actions after we restore the functionality.
Latest Stonly outages
Increased error rate for embedded guides - about 1 month ago
General database performance degradation - about 1 month ago
Stonly guides and Knowledge Bases unavailable - about 2 months ago
Service Issue - 3 months ago
Images unavaliable globally - 3 months ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
