Outage in Stonly
Guide updates not reflected in AI Bot answers
Resolved MajorIncident Report
We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content.
All guide modifications will be automatically processed without additional actions after we restore the functionality.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 12/11/2025 03:58PM
This incident has been resolved.
MONITORING
29 days ago - at 12/11/2025 03:15PM
A fix was deployed and we're seeing embeddings being properly processed now. All data returned by AI bot should be up to date now.
IDENTIFIED
29 days ago - at 12/11/2025 02:36PM
We've found an issue and we're preparing a fix, that should go out in the next 15 minutes.
INVESTIGATING
29 days ago - at 12/11/2025 02:21PM
We're investigating an issue where data used by our AI Bot is not updated after a guide is modified. That may lead to AI bot answering based on outdated guide content.
All guide modifications will be automatically processed without additional actions after we restore the functionality.
Latest Stonly outages
Increased error rate for embedded guides - 2 months ago
General database performance degradation - 2 months ago
Stonly guides and Knowledge Bases unavailable - 2 months ago
Service Issue - 4 months ago
Images unavaliable globally - 4 months ago
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