Outage in Stonly

AI Answers not returning results

Resolved Major

January 27, 2026 - Started 19 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

Need to monitor Stonly outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 01/27/2026 03:04PM

This incident has been resolved.

MONITORING 19 days ago - at 01/27/2026 12:05PM

We've rerouted traffic to endpoints that are not affected. All functionality should now be restored. We continue monitoring the situation.

IDENTIFIED 19 days ago - at 01/27/2026 11:37AM

The issue is caused by Azure OpenAI issues. More details can be found on Azure status page.

We're currently monitoring the status of Azure incident and looking into remediation options.

INVESTIGATING 19 days ago - at 01/27/2026 11:35AM

We are currently investigating this issue.

Latest Stonly outages

Problem with new release package - 27 days ago

Guide updates not reflected in AI Bot answers - 2 months ago

Increased error rate for embedded guides - 3 months ago

General database performance degradation - 3 months ago

Stonly guides and Knowledge Bases unavailable - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook