Billing engine partial outage

All extra charges have been refunded. Root cause has been permanently patched. And we are working through crediting the Stripe and Subbly transaction fees which will be finished by tomorrow morning. 3.9% of merchants were affected by this issue. A postmortem will be published shortly.

We apologize for any inconvenience caused.

We are continuing to clean up the incorrect charges. ETA 2-3 hours from now.

When the issue was identified we shut the troublesome worker/job down stopping the issue in its tracks, soon after an immediate permanent fix has been put in place.

Another more robust permanent fix is being put into place as well.

The initial scope of the damage has been identified as well and we're now working on refunding extra charges.

We will be in contact with anyone who was affected soon after with a breakdown of impact, and what we're doing about it. We will also update here with a postmortem.

Apologies to anyone affected, we understand this can be very disruptive and stressful.

We are currently having problems with some of the customer's renewals being charged multiple times. We're investigating the root of the problem and we will update you shortly on the outcome. Please stand by and sorry for any inconveniences.