Outage in Subsplash

Direct links to Media Items and Live Stream items returning error page

Resolved Minor
April 25, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue causing short links to media items and live streams to return an error page that reads "Oops! Page not found." This is affecting direct links to media items and live streams, but should not affect playback in the app or web embeds.
Components affected
Subsplash Live Subsplash Web tools
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/25/2024 11:31PM

This incident has been resolved.

MONITORING 8 months ago - at 04/25/2024 11:20PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 04/25/2024 11:07PM

We are currently investigating an issue causing short links to media items and live streams to return an error page that reads "Oops! Page not found." This is affecting direct links to media items and live streams, but should not affect playback in the app or web embeds.

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