Outage in Subsplash

Unable to View Messaging Groups in the Dashboard

Resolved Minor
December 13, 2024 - Started 8 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where some Messaging users do not see Groups in the Subsplash Dashboard; however, they are still visible in the Mobile App. Updates will be posted as we identify and resolve this issue.
Components affected
Subsplash Dashboards
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/13/2024 07:46PM

This incident has been resolved.

MONITORING 8 days ago - at 12/13/2024 06:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 days ago - at 12/13/2024 06:15PM

We are currently investigating an issue where some Messaging users do not see Groups in the Subsplash Dashboard; however, they are still visible in the Mobile App. Updates will be posted as we identify and resolve this issue.

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