Outage in Subsplash

Gifts not showing up in the Dashboard

Resolved Minor
January 01, 2025 - Started 3 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating an issue causing gifts to not show up in the Dashboard, on statements, and on reports. This does not affect Donors' ability to give. Gifts are still being processed normally and this issue only affects their visibility in the Dashboard.
Components affected
Subsplash Giving
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/02/2025 02:57AM

This incident has been resolved. Please see the Statements page of you giving dashboard for an important update about generating statements.

IDENTIFIED 3 days ago - at 01/01/2025 08:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 01/01/2025 07:27PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 01/01/2025 06:53PM

We are currently investigating an issue causing gifts to not show up in the Dashboard, on statements, and on reports. This does not affect Donors' ability to give. Gifts are still being processed normally and this issue only affects their visibility in the Dashboard.

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