Outage in Sumsub

Elevated API requests errors

Resolved Minor
May 31, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with their requests to our API: Connection timeout. The issue is on our infrastructure partner Cloudflare side. Together with Cloudflare we are investigating the problem and will provide details soon.
Components affected
Sumsub API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/31/2023 09:44AM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 05/31/2023 08:39AM

The Issue has partial affect on Sumsub clients. We are continuing to investigate this issue.
Cloudflare has set the critical priority to this issue.
Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/

INVESTIGATING over 2 years ago - at 05/31/2023 07:23AM

We are continuing to investigate this issue.
Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/

INVESTIGATING over 2 years ago - at 05/31/2023 07:22AM

Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with their requests to our API: Connection timeout. The issue is on our infrastructure partner Cloudflare side.
Together with Cloudflare we are investigating the problem and will provide details soon.

Latest Sumsub outages

Partial service disruption due to AWS outage - about 4 hours ago
AML verifications disruption - about 1 month ago
Possible API timeouts - 3 months ago
Temporary platform instability - 3 months ago
WebSDK stuck on loading screen - 4 months ago

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