Outage in Sumsub

AML verifications disruption

Resolved Minor
September 10, 2025 - Started 6 days ago - Lasted 40 minutes
Official incident page

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Outage Details

Our external service provider for AML verifications is currently experiencing technical issues. As a result, some verifications may take longer than usual until the issue is resolved. Our team is working closely with the AML provider to investigate the incident, and we will share further updates as soon as they become available.
Components affected
Sumsub API Sumsub WebSDK Sumsub MobileSDK
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/10/2025 02:30PM

We can confirm that the technical issues with our AML verification provider have been fully resolved.

All systems are fully operational, and any delayed verifications have now been successfully processed.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

MONITORING 6 days ago - at 09/10/2025 02:18PM

The technical issues with our AML verification provider have reportedly been resolved.

We are closely monitoring the situation to ensure stable performance and working to minimize any remaining impact.

IDENTIFIED 6 days ago - at 09/10/2025 02:08PM

Our external service provider for AML verifications is currently experiencing technical issues.

As a result, some verifications may take longer than usual until the issue is resolved.

Our team is working closely with the AML provider to investigate the incident, and we will share further updates as soon as they become available.

Latest Sumsub outages

Possible API timeouts - about 1 month ago
Temporary platform instability - about 2 months ago
WebSDK stuck on loading screen - 3 months ago
Temporary SMS delivery issues - 7 months ago
Temporary verification disruptions - 8 months ago

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