Outage in Sumsub

AML verifications disruption

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted 40 minutes
Official incident page

Incident Report

Our external service provider for AML verifications is currently experiencing technical issues. As a result, some verifications may take longer than usual until the issue is resolved. Our team is working closely with the AML provider to investigate the incident, and we will share further updates as soon as they become available.
Components affected
Sumsub API Sumsub WebSDK Sumsub MobileSDK

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/10/2025 02:30PM

We can confirm that the technical issues with our AML verification provider have been fully resolved.

All systems are fully operational, and any delayed verifications have now been successfully processed.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

MONITORING about 1 month ago - at 09/10/2025 02:18PM

The technical issues with our AML verification provider have reportedly been resolved.

We are closely monitoring the situation to ensure stable performance and working to minimize any remaining impact.

IDENTIFIED about 1 month ago - at 09/10/2025 02:08PM

Our external service provider for AML verifications is currently experiencing technical issues.

As a result, some verifications may take longer than usual until the issue is resolved.

Our team is working closely with the AML provider to investigate the incident, and we will share further updates as soon as they become available.

Latest Sumsub outages

Partial service disruption due to AWS outage - about 2 hours ago
Possible API timeouts - 3 months ago
Temporary platform instability - 3 months ago
WebSDK stuck on loading screen - 4 months ago
Temporary SMS delivery issues - 8 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook