Outage in Sumsub

AML verifications disruption

Resolved Minor

September 10, 2025 - Started 8 months ago - Lasted 40 minutes
Official incident page

Incident Report

Our external service provider for AML verifications is currently experiencing technical issues. As a result, some verifications may take longer than usual until the issue is resolved. Our team is working closely with the AML provider to investigate the incident, and we will share further updates as soon as they become available.

Components affected

Sumsub API Sumsub WebSDK Sumsub MobileSDK

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/10/2025 02:30PM

We can confirm that the technical issues with our AML verification provider have been fully resolved.

All systems are fully operational, and any delayed verifications have now been successfully processed.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

MONITORING 8 months ago - at 09/10/2025 02:18PM

The technical issues with our AML verification provider have reportedly been resolved.

We are closely monitoring the situation to ensure stable performance and working to minimize any remaining impact.

IDENTIFIED 8 months ago - at 09/10/2025 02:08PM

Our external service provider for AML verifications is currently experiencing technical issues.

As a result, some verifications may take longer than usual until the issue is resolved.

Our team is working closely with the AML provider to investigate the incident, and we will share further updates as soon as they become available.

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