Partial service disruption due to AWS outage

We can confirm that the technical issues with Video Verifications have been fully resolved.

All systems are operating normally, and we have observed stable performance following the AWS recovery.

Users have experienced issues with Video Verifications between 07:27 and 12:02 UTC.

The service is now fully stable and operating as expected.

The technical issues affecting Video Verifications, caused by the earlier AWS outage in the US-EAST-1 (N. Virginia) region, have been mitigated.

Our team is now closely monitoring the situation to ensure full stability and prevent any further disruptions.

We will provide a final update once the issue is confirmed as fully resolved.

AWS has reported ongoing recovery across most affected services in the US-EAST-1 (N. Virginia) region.

As a result, support response times are gradually returning to normal.

However, users still experience issues with Video Verifications, as certain AWS components used by our external provider remain impacted.

Our team continues to monitor the situation closely and will provide further updates as recovery progresses.

Amazon Web Services (AWS) is currently experiencing a widespread service disruption affecting multiple systems across the US-EAST-1 (N. Virginia) region.
Several of our external providers rely on AWS infrastructure and are impacted by this incident.

As a result, some users on our platform may experience issues with Video Verifications and longer response times from our Support Team.

Our team is actively monitoring the situation and implementing measures to reduce the impact.
We will share further updates as soon as they become available.

Start time: Oct 20, 2025 – 07:27 AM UTC