Outage in SumUp
Card reader connection issues
Resolved Major
May 11, 2026 - Started 2 days ago
- Lasted 5 minutes
Incident Report
Summary AI Generated
SumUp experienced card reader connection issues that affected some of their services for 5 minutes. The engineering team identified and worked to resolve the problem. The incident was classified as major and has been resolved.
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
Latest Updates ( sorted recent to last )
INVESTIGATING
4 days ago - at 05/09/2026 03:00PM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
Latest SumUp outages
Some notifications for Business Account are not delivered - about 21 hours ago
Cloud Api transactions are failing - 5 days ago
PIX processing issues - 27 days ago
Customer support chat channel issues - about 1 month ago
Increased failures with cards issued by Santander UK - about 1 month ago
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