Outage in SumUp
Some payments failing
Resolved Minor
June 27, 2026 - Started 21 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
SumUp experienced a 2.4-hour outage on June 27, 2026, during which payments failed across both card terminals and mobile apps, with users receiving server errors and network issue messages. The impact was widespread, affecting merchants using card readers, the SumUp app, and POS systems simultaneously — including those at live events unable to take any payments. A fix was applied and services were restored to normal, with the engineering team continuing to monitor the situation.
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING
21 days ago - at 06/27/2026 03:57PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
MONITORING
21 days ago - at 06/27/2026 03:48PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
MONITORING
21 days ago - at 06/27/2026 03:46PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
MONITORING
21 days ago - at 06/27/2026 03:43PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
IDENTIFIED
21 days ago - at 06/27/2026 03:01PM
Issue identified, working on a fix right now
Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
IDENTIFIED
21 days ago - at 06/27/2026 02:07PM
Issue identified, working on a fix right now
Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
INVESTIGATING
21 days ago - at 06/27/2026 01:32PM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest SumUp outages
CloudAPI service degradation - 15 days ago
Logins - about 1 month ago
Issues with receipts and sales history - 2 months ago
Pix Out issue - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
