Incident Report
Summary AI Generated
SumUp experienced a major service incident affecting logins and other services for 4.7 hours. The engineering team identified the issue, applied a fix, and restored normal service operations. The team continued monitoring to ensure the resolution was stable.
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 06/11/2026 08:18PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
MONITORING
2 days ago - at 06/11/2026 07:00PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
MONITORING
2 days ago - at 06/11/2026 06:58PM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
INVESTIGATING
2 days ago - at 06/11/2026 06:34PM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
INVESTIGATING
2 days ago - at 06/11/2026 03:45PM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
source IsDown
SumUp Service Outage Preventing Logins
Reports started 5 minutes before official outage was reported
Users report SumUp is down, unable to log into app across multiple devices despite good internet connection.
Latest SumUp outages
Issues with receipts and sales history - 26 days ago
Pix Out issue - 27 days ago
Some notifications for Business Account are not delivered - about 1 month ago
Card reader connection issues - about 1 month ago
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