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SumUp Outage History

Every past SumUp outage tracked by IsDown, with detection times, duration, and resolution details.

There were 245 SumUp outages since August 2020. The 37 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor August 12, 2025

August 2025: iOS Merchant App is having issues in the Checkout

Detected Aug 12, 2025 7:03 AM EDT · Resolved Aug 12, 2025 8:35 AM EDT · Duration about 2 hours

Minor July 28, 2025

July 2025: Card reader shop issues.

Detected Jul 28, 2025 3:51 PM EDT · Resolved Jul 31, 2025 11:53 AM EDT · Duration 3 days

Major July 21, 2025

July 2025: Pix Instability

Detected Jul 21, 2025 9:10 AM EDT · Resolved Jul 21, 2025 9:48 AM EDT · Duration 37 minutes

Minor June 19, 2025

June 2025: SumUp Card and Business Account - degraded performance of notifications

Detected Jun 19, 2025 2:19 AM EDT · Resolved Jun 19, 2025 11:33 AM EDT · Duration about 9 hours

Minor June 16, 2025

June 2025: Delayed processing time on transfers in the UK

Detected Jun 16, 2025 11:35 AM EDT · Resolved Jun 16, 2025 12:45 PM EDT · Duration about 1 hour

Minor June 10, 2025

June 2025: Transaction failures with Pluxee cards

Detected Jun 10, 2025 9:10 AM EDT · Resolved Jun 10, 2025 10:44 AM EDT · Duration about 2 hours

Minor May 23, 2025

May 2025: Payment processing delays in some markets

Detected May 23, 2025 6:32 AM EDT · Resolved May 23, 2025 6:58 AM EDT · Duration 26 minutes