SumUp Outage History

SumUp's Cloud API transactions were failing, affecting some SumUp services for 44 minutes. The engineering team identified the issue, applied a fix, and restored normal service operations while continuing to monitor the situation.

SumUp experienced PIX processing issues that affected some of their services for 17 minutes. The engineering team identified and worked to resolve the problem. The incident was classified as minor and lasted from initial detection until resolution.

SumUp experienced issues with their customer support chat channel that lasted approximately 61.8 hours. The engineering team investigated and worked to resolve the service disruption. The incident was classified as minor and has since been resolved.

SumUp experienced increased payment failures specifically affecting cards issued by Santander UK for 2.1 hours. The issue originated from external systems outside of SumUp's infrastructure. SumUp monitored the situation until failure rates returned to normal levels.

SumUp experienced a 4.8-hour incident where outbound transfer validation failed in their mobile application, preventing users from completing transfers. The engineering team identified and fixed the root cause, then prepared an Android app update to resolve the validation issues. The incident was classified as minor and has been resolved with the deployment of the fix.

SumUp Business Account functionality experienced issues affecting some users in Europe for 10.2 hours. The engineering team identified and investigated the problem, working to restore normal service. The incident was classified as minor and has been resolved.

SumUp experienced an ongoing issue with online payments that had limited impact on some services. The engineering team investigated and worked to resolve the problem. The incident lasted 4.2 hours with minor severity status.