Outage in SumUp
Customer support chat channel issues
Resolved Minor
April 10, 2026 - Started 9 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
SumUp experienced issues with their customer support chat channel that lasted approximately 61.8 hours. The engineering team investigated and worked to resolve the service disruption. The incident was classified as minor and has since been resolved.
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest Updates ( sorted recent to last )
INVESTIGATING
6 days ago - at 04/13/2026 11:47AM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
INVESTIGATING
9 days ago - at 04/11/2026 12:10AM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest SumUp outages
PIX processing issues - 3 days ago
Increased failures with cards issued by Santander UK - 9 days ago
Transfers out impacted - about 1 month ago
Business Account issues in Europe - about 2 months ago
We have ongoing issue with online payments that has limited impact - about 2 months ago
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