Outage in SumUp
Increased failures with cards issued by Santander UK
Resolved Minor
April 10, 2026 - Started 9 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
SumUp experienced increased payment failures specifically affecting cards issued by Santander UK for 2.1 hours. The issue originated from external systems outside of SumUp's infrastructure. SumUp monitored the situation until failure rates returned to normal levels.
[Informative only] We're monitoring an increased failure rate with cards issued by Santander UK.
The issue seems to lie outside of our systems. We're monitoring the situation and updating once the failure rate returns to normal.
Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 04/10/2026 01:06PM
[Informative only] We're monitoring an increased failure rate with cards issued by Santander UK.
The issue seems to lie outside of our systems. We're monitoring the situation and updating once the failure rate returns to normal.
Latest SumUp outages
PIX processing issues - 3 days ago
Customer support chat channel issues - 9 days ago
Transfers out impacted - about 1 month ago
Business Account issues in Europe - about 2 months ago
We have ongoing issue with online payments that has limited impact - about 2 months ago
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