SumUp experienced a 4.8-hour incident where outbound transfer validation failed in their mobile application, preventing users from completing transfers. The engineering team identified and fixed the root cause, then prepared an Android app update to resolve the validation issues. The incident was classified as minor and has been resolved with the deployment of the fix.
Issue identified and fixed, working on validating and deploying.
Our engineering team has found and fixed the cause of the problem. We are preparing an Android app update, which would mitigate the problem. You can stay up to date here on our status page "status page": https://status.sumup.com.
An issue has been identified, we’re looking into it
There’s currently an issue with validating some of the outbound transfers via our mobile application. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
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