Outage in SumUp

Transfers out impacted

Resolved Minor

March 17, 2026 - Started 3 days ago - Lasted about 5 hours

Incident Report

Summary AI Generated

SumUp experienced a 4.8-hour incident where outbound transfer validation failed in their mobile application, preventing users from completing transfers. The engineering team identified and fixed the root cause, then prepared an Android app update to resolve the validation issues. The incident was classified as minor and has been resolved with the deployment of the fix.

An issue has been identified, we’re looking into it There’s currently an issue with validating some of the outbound transfers via our mobile application. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

Latest Updates ( sorted recent to last )

IDENTIFIED 3 days ago - at 03/17/2026 10:58AM

Issue identified and fixed, working on validating and deploying.

Our engineering team has found and fixed the cause of the problem. We are preparing an Android app update, which would mitigate the problem. You can stay up to date here on our status page "status page": https://status.sumup.com.

IDENTIFIED 3 days ago - at 03/17/2026 09:12AM

An issue has been identified, we’re looking into it

There’s currently an issue with validating some of the outbound transfers via our mobile application. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

Latest SumUp outages

Business Account issues in Europe - 17 days ago

We have ongoing issue with online payments that has limited impact - 22 days ago

Pix Outgoing Transfers Unavailable - about 1 month ago

Sales History not showing sales - about 1 month ago

We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins - about 1 month ago

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