Outage in SumUp
iOS Merchant App is having issues in the Checkout
Resolved Minor
August 12, 2025 - Started 9 months ago
- Lasted about 2 hours
Incident Report
An issue has been identified, we’re looking into it
There’s currently an issue with SumUp iOS Application that prevents merchants from processing charges.
Meanwhile, the merchants who experience the problem can go to Checkout screen (with Items and Amount at the top), go to Items tab, pull down the page to refresh it to resolve the issue.
Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest Updates ( sorted recent to last )
INVESTIGATING
9 months ago - at 08/12/2025 11:03AM
An issue has been identified, we’re looking into it
There’s currently an issue with SumUp iOS Application that prevents merchants from processing charges.
Meanwhile, the merchants who experience the problem can go to Checkout screen (with Items and Amount at the top), go to Items tab, pull down the page to refresh it to resolve the issue.
Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest SumUp outages
Cloud Api transactions are failing - 2 days ago
PIX processing issues - 25 days ago
Customer support chat channel issues - about 1 month ago
Increased failures with cards issued by Santander UK - about 1 month ago
Transfers out impacted - about 2 months ago
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